Reference

Your Data, Handled With Care at indopools wap

Q: How do I request a copy of the data you hold about me?

Send a data access request to our privacy inbox at support@indopoolswap.xyz or raise a request via live chat between 08:00 and 24:00 WIB. We confirm receipt and deliver your data export within 14 business days.

Q: Who do I contact if I believe my privacy rights have been violated?

Contact our privacy support team by email at support@indopoolswap.xyz or via live chat. We acknowledge all privacy complaints within 24 hours and aim to resolve them within seven business days. Escalation paths depend on local law.

At indopools wap, your personal data belongs to you — we collect only what we need to run your account securely, process deposits via DANA, OVO, GoPay and…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction privacyAccount data access on requestIndonesia-specific data handlingSecure retention policy

Explore the Lobby Read FAQ

What indopools wap Collects and Why

indopools wap Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, and the payment identifiers linked to DANA, OVO, GoPay or QRIS so we can process deposits and withdrawals accurately. We also log your device type, IP address and session timestamps to detect unauthorised access and

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keep your account secure. Browsing behaviour on our site — pages visited, time on page — is recorded in aggregate only; it is never sold to third parties. Whether we retain certain data categories depends on local law, including Indonesian data protection regulations. Withdrawals are verified
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against the payment details you registered, so keeping those details current protects both your funds and your privacy. You can update your registered DANA or OVO number at any time from your account settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT OUR TEAM

How to Reach Us About Your Privacy

If you have a question about your personal data, want to request a copy of what we hold, or need to correct an entry on your account, our privacy support team is…

Live Chat Connect with our privacy support agents directly inside your account dashboard. Live chat is available daily from 08:00 to 24:00 WIB — no wait queue during off-peak hours.

Email Support Send a written data request to our privacy inbox at [email protected]. We aim to respond within 48 hours and confirm receipt of every data access or deletion request.

Account Settings Update your registered email, phone number, DANA or OVO details directly from the Account Settings page — no need to contact support for standard personal information corrections.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Protecting your account is a shared responsibility — here is a clear breakdown of the six areas where indopools wap applies specific technical and operational controls to keep your data safe and…

Encryption in Transit

All data exchanged between your device and our servers travels over TLS 1.3 encryption. This covers your login credentials, payment tokens for DANA and GoPay, and any personal details you submit via account forms.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand page performance in aggregate. No marketing cookies from third-party ad networks are placed without your consent via the cookie banner.

Payment Data Isolation

Your QRIS scan tokens and OVO wallet references are stored in a separate, access-controlled data layer. Our game servers and content delivery network do not have read access to your payment identifiers.

Data Retention Schedule

Account activity logs are kept for 12 months by default. Transaction records linked to DANA, OVO, GoPay or QRIS are retained for the period required under Indonesian financial record rules, then securely deleted.

Who Can Access Your Data

Only account-management and fraud-prevention staff can access individual account records. Access is logged, audited monthly, and restricted by role. We do not share personal data with game studios or content providers.

Requesting Changes or Deletion

You can request a full export of your data or ask us to delete your account record by contacting us via live chat or email. We process confirmed deletion requests within 14 business days, subject to any retention obligations that depend on local law.

Privacy Policy Questions Answered

Below are the questions we receive most often about data privacy at indopools wap — covering what we store, how payment data is handled, how to access your records, and what rights you have under Indonesian data protection principles.

We collect your name, email address, phone number and the payment identifiers you link to your account — such as your DANA or OVO number. We also log device type and IP address for security verification purposes at login.

No. Your DANA, GoPay, OVO and QRIS transaction records are used solely to process deposits and withdrawals on your account. We do not sell, rent or share payment data with any third-party advertiser or game studio.

Standard account activity logs are retained for 12 months. Financial transaction records linked to DANA, OVO, GoPay or QRIS are kept for the duration required under Indonesian financial regulations, then permanently deleted.

Send a data access request to our privacy inbox at [email protected] or raise a request via live chat between 08:00 and 24:00 WIB. We confirm receipt and deliver your data export within 14 business days.

Yes. Submit a deletion request through live chat or email. We process confirmed requests within 14 business days. Some transaction records may be retained longer where retention is required — this depends on local law in Indonesia.

We use session cookies (essential for login) and aggregate analytics cookies. A cookie consent banner appears on your first visit. You can withdraw non-essential cookie consent at any time from your browser or our cookie settings panel.

Contact our privacy support team by email at [email protected] or via live chat. We acknowledge all privacy complaints within 24 hours and aim to resolve them within seven business days. Escalation paths depend on local law.

Your Data, Handled With Care at indopools wap

How to Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Usage

Payment Data Isolation

Data Retention Schedule

Who Can Access Your Data

Requesting Changes or Deletion

Privacy Policy Questions Answered

01 What personal data does indopools wap collect when I open an account?

02 Is my DANA or GoPay transaction data shared with anyone?

03 How long does indopools wap keep my account data?

04 How do I request a copy of the data you hold about me?

05 Can I ask indopools wap to delete my account and personal data?

06 Does indopools wap use cookies, and can I control them?

07 Who do I contact if I believe my privacy rights have been violated?

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